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Privacy Policy

Last updated: 22 October 2026

This page explains what information Top-Up24 keeps when you use our store, why we need it, and what you can do about it.

  • We only keep what we need to deliver your order.
  • We never see your bank login, card number, or Telegram password.
  • We do not sell your information to anyone.

1. What we collect

  • Your Telegram profile — when you sign in: your Telegram ID, name, username, and profile photo. Telegram does not share your phone number or password with us.
  • Your order details — what you type for each product, such as a Player ID, Zone ID, post link, or email.
  • Your orders and payments — the package, price, any discount or promo code, the payment status, and the times. Payment happens in your own banking app, so we only learn whether it was paid and how much.
  • Your Coins — the Coins you earn from completed orders.
  • Basic technical data — a cookie that keeps you signed in, your language choice, and the usual records our hosting provider keeps, such as your IP address and browser type.

2. How we use it

  • To deliver the package you bought to the account you entered.
  • To check that your KHQR payment arrived and the amount is right.
  • To message you on Telegram when your order is completed or refunded.
  • To count your Coins.
  • To answer your questions and stop fraud.

3. Who we share it with

We share only what each one needs to do its job:

  • The game or service — receives the account details you entered (for example your Player ID) so the top-up reaches you.
  • Our payment provider — receives the order number and amount to create your KHQR code.
  • Telegram — carries the messages our bot sends you.
  • Our hosting provider — runs the website and stores its data.
  • The authorities — only when Cambodian law requires it.

4. How long we keep it

We keep your profile while you use the store. We keep order and payment records for as long as we need them for accounting, refunds, and disputes, and for as long as the law requires.

5. Your choices

  • See all your orders at any time on the Orders page.
  • Stop our Telegram messages by blocking our bot in Telegram.
  • Ask us to correct or delete your information by messaging support. We may need to keep some order records that the law asks us to keep.

6. If you are under 18

Ask a parent or guardian before you buy. They may contact us about your account at any time.

7. Keeping it safe

Our website only works over a secure connection. We check every payment with the payment provider before we trust it, and only our staff can see order details.

8. Changes to this policy

If we change this policy, we update this page and the date at the top.

Message our support team on Telegram or Facebook. We reply as soon as we can.

Read our Terms and Conditions